Return Policy

Customer may exchange any item, purchased from our web site within 25 days, from the day they receive the product.

We do not charge any extra fees, for the exchange except for the shipping and insurance when we ship the exchange back to them, from our side. (The customer must bear the cost of shipping TO us.)

If the amount of exchange is less than the original amount and you have a credit, we will maintain a store credit in your account for 1 year at the maximum after which period we will deduct a 20% restocking fee and issue a refund back to you.

All exchanges will be in the same Sub-Category only.(You could exchange anything within the same Sub-Category. If the customer needs to exchange from a different category we will charge the customer 10% of the value of the product being returned for exchange.

Please note that as the gold price is not constant and keeps changing and our web site gives the customer the updated daily price. At the time of exchange we will give you the credit for the exchanged merchandise based on the price at the time of exchange or charge the new item based on the price of the original purchase at our discretion. What this means is, that, for Eg. If you purchased a product for say $100 and when you exchange it the gold price went up and the price would be $110, You will get credit for $100 only, we will not credit you more than what you paid. BUT, SAY, the gold price fell, AND the price of the product purchased is now only $90, we will credit you only $90. THE SAME RULE APPLIES FOR EXCHANGE.

Procedure for Exchange:

Please return the product to be exchanged in its original packing, and write your e-mail Id on our file, with your name and phone number and  enclose your original invoice or a copy, mentioning that you need to exchange the items.

Write the details of the items you wish to get in exchange. (Its Product code) and if you can, also submit your request for exchange online, by sending us an e-mail at  at suryavamshicompany@gmail.com The e-mail will help us to hold the product you intend to get in exchange.

Package all items, with care, so the items are secure, and do not get damaged during transit, PLEASE DO NOT FORGET TO PUT THE NOTE mentioning your intent.
Ship the package to us via any shipper you prefer or the please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.

Ship the package to us via any shipper you prefer or the Postal Service, please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.

Please make sure that a signature must be required for any package that has been shipped to us, we will not be responsible for packages that do not reach us and are lost or stolen in transit or are not signed by us.

For safety reason we would like the customers shipping us the package not to mention the entire name  Suryavamshi & Company / Jewellery on the package, because there are more chances of theft in case the word JEWELERS is mentioned on the box.